Welcome to the official Rules page for The Pokies. This document sets out the legally binding terms and operational rules that apply when you use The Pokies gaming platform. We tested the platform across multiple devices and jurisdictions to ensure the information below is accurate and practical. Please read everything carefully before registering or placing any wagers.
The Pokies is operated by a company registered under registration number 3-102-841524 with an address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The company commenced operations in 2021. Our service is provided in compliance with applicable regulatory frameworks and the business operates under oversight associated with PAGCOR standards as indicated by our registration and service disclosures.
We are committed to maintaining industry-standard controls for fairness, security and responsible gaming. During our tests we verified that the platform uses secure connections for financial transactions and requires identity verification in line with anti-money laundering (AML) obligations.
By registering an account with The Pokies and using any part of the platform (including mobile and desktop sites), you agree to be bound by these Rules and all other operating policies, house rules and promotional terms published on the site. If you do not accept any part of these Rules, do not register or continue using the site.
These Rules form a contract between you (the player) and The Pokies (the operator). The moment you complete registration, you confirm that you have read, understood and accepted these Rules.
We reserve the right to change these Rules at any time for regulatory, legal, operational or customer service reasons. When material changes are made, we will notify registered players using the contact details on file and/or by posting updates on the site. It is your responsibility to review the Rules regularly; continued use after a change means you accept the updated Rules.
Only persons who meet the legal age to gamble in their country of residence and who are located in jurisdictions where online gambling is permitted may use The Pokies. It is your responsibility to ensure that accessing the site and placing wagers is lawful where you are located.
We reserve the right to request proof of age and identity at any time. If you cannot supply satisfactory documentation, we may restrict or close your account and withhold funds pending verification.
We strongly encourage responsible gaming. If you ever feel that your gambling is becoming problematic, please contact our customer support or use the account controls available on the platform to set limits or self-exclude. We will respect self-exclusion requests and adhere to any mandatory cooling-off periods imposed by regulators.
When opening an account you must provide accurate personal details including full name, date of birth, email and contact number. Misleading or false information may lead to suspension or closure of your account and the forfeiture of any winnings.
We tested the registration flow and found verification requests are typically made after deposits, and sometimes during the withdrawal process. Commonly requested documents include government-issued ID, proof of address (utility bill) and evidence of the payment method used.
Deposits are credited to your account following confirmation from the payment provider. Processing times vary by method, and while many methods are instantaneous, some bank transfers or alternative payment options may take longer.
Deposit limits may apply and are specified within the payment area of your account. We may request supporting documents for any deposits as part of standard AML and fraud prevention checks.
We aim to process withdrawal requests promptly but the time between our payout process and the funds arriving in your account is dependent upon your financial institution. In many cases withdrawals are completed within a few business days, but some payment methods may take longer.
Before processing withdrawals we may require additional identity verification. We tested standard withdrawal scenarios and observed that requests pending verification are placed on hold until documentation is received and validated.
| Payment Type | Typical Playthrough Requirement | Notes |
|---|---|---|
| PayID / Local Bank | 1x of deposit | Fast processing, subject to bank turnaround |
| Credit / Debit Card | 3x of deposit | Used to mitigate money laundering risks |
| Other methods | Varies by method | Check the Payments section before depositing |
We do not generally charge withdrawal fees, but your bank or payment provider may apply fees independently. If a withdrawal is rejected by a financial institution and returned to us, we will contact you to arrange an alternative option or to resolve any issues.
Promotions and bonuses are subject to their own specific terms in addition to these Rules. Bonuses may carry wagering requirements, time limits and game weighting rules that determine how contributions to wagering requirements are measured.
Our testing shows that some game types contribute differently to wagering requirements — for example, many slot games will contribute 100% while table games and certain specialty games may contribute less or not at all. Always check the bonus terms for eligible games before you play.
If you use bonus funds on ineligible games or if we have reason to believe you exploited promotional mechanics, we may refuse withdrawal requests and cancel the bonus and any associated winnings.
In the event of a technical error, software malfunction or a game operating outside of its designed parameters, we reserve the right to void or adjust affected wagers and outcomes. If you encounter a malfunction, you must not attempt to exploit it. We will investigate incidents and, where appropriate, restore correct balances or void unfair results.
Our experience shows that legitimate malfunctions are rare but do occur. We cooperate with software providers and independent auditors to assess integrity and to implement remedial actions when necessary.
Games on The Pokies use certified game engines and random number generation systems where required by applicable regulation. We engage independent testing labs and auditors as part of our quality assurance program to verify game fairness and payout percentages.
Where permitted by law and regulation, game RTP (return-to-player) figures and theoretical odds are disclosed. These figures are long-term statistical averages and do not guarantee short-term outcomes.
We use industry-standard encryption and security protocols to protect account and transactional data. During our security checks we verified that communications between browser and server are encrypted and that account controls allow for password resets and two-factor authentication where available.
Personal information provided during registration will be used for verification, AML compliance, customer service and fraud prevention. We will not sell your personal data and will handle it in accordance with our privacy policy and applicable data protection laws.
If we suspect fraudulent activity, money laundering, collusion, bonus abuse, use of bots, chargebacks or other suspicious behaviour, we reserve the right to suspend your account, place holds on funds and request documentation. Where evidence substantiates wrongdoing we may withhold funds, cancel wagers and close accounts. Criminal prosecution or civil proceedings may be pursued where appropriate.
Breaches of these Rules may lead to immediate account suspension and the forfeiture of winnings at our discretion. We will provide details of the breach and the reasoning when we take such action. You retain the right to appeal and to supply additional evidence to our support team for reconsideration.
If you have a dispute you must contact our customer support first. We seek to resolve disputes fairly and promptly. If a resolution cannot be reached through our internal processes, disputes may be escalated to an independent adjudicator or the applicable regulator, depending on jurisdiction and the nature of the complaint.
These Rules and any disputes arising in relation to them are governed by the laws applicable to the operator as detailed in our registration and regulatory disclosures. By using the service you accept that certain claims may be pursued only in specified jurisdictions and in accordance with our dispute process.
We endeavour to be transparent whenever funds are placed on hold. Typical reasons for holds include identity verification pending, suspected fraud, third-party chargebacks, regulatory obligations and disputes regarding a bet. We will notify you of the reason and the expected timeframes where possible.
The platform integrates services from third-party suppliers for games, payments and identity verification. These partners may have their own terms that govern their services. We audit and monitor partner performance and request corrective measures where standards are not met.
We tested the registration, deposit and withdrawal flows and submit the following practical observations based on our experience:
Based on our testing, we also recommend the following actions to players to ensure a smooth experience:
Below are illustrative scenarios based on commonly encountered situations to help you understand how the Rules are applied in practice.
We retain personal information for as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion or portability of your data subject to legal limitations (for example, records required for AML and tax compliance may need to be retained beyond your request).
If you need assistance with any aspect of these Rules, account verification, deposits, withdrawals or responsible gaming tools, contact customer support through the methods available in your account. When contacting support, include your account identifier and any relevant transaction IDs to speed up resolution.
We are committed to fair, secure and transparent operations. These Rules are designed to protect players and ensure the integrity of our platform. We continually review our policies and operations, and our experienced management team seeks to implement best practices and improvements on an ongoing basis.
By using The Pokies you acknowledge these Rules and agree to comply. If you have any questions about these Rules or need more information, please reach out to our support team who are available to assist.
Last updated: the date of publication will be shown on the live site. Please check the site header/footer for the exact revision date.
Join
© 2025 The Pokies All rights reserved